Legal
Privacy Policy
How we collect, use, and protect your personal information.
Last updated: September 2026
Introduction
OlaSpruce Care Support Inc. ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect through our website and online forms, why we collect it, and how we safeguard it. We handle personal information in a manner consistent with applicable Canadian and Alberta privacy principles.
Information we collect through our website
We collect only the information you choose to provide through our online forms. This may include names, email addresses, phone numbers, your relationship to the person seeking support, the type of support requested, and any notes or messages you include. Job applicants may also submit a résumé. We do not use this website to collect sensitive medical, health, or diagnostic information — please do not include such details in our forms.
How we use your information
We use the information you provide to respond to your inquiry or referral, discuss support options, contact you about your request, and review job applications. We do not sell or rent your personal information, and we do not use it for unrelated marketing.
Website inquiries
When you submit the Contact Us form, we use your name, email, phone, subject, and message to respond to your question. Inquiry submissions are stored securely and are accessible only to authorized administrators.
Referral submissions
The Referral & Intake form collects details about the person referring, the individual seeking support, the type of support requested, and the urgency. You provide consent to be contacted as part of the form. Referral information is used to begin an intake conversation and is accessible only to authorized administrators.
Job applications
The Careers application form collects your name, contact details, area of interest, a message, and an optional résumé. We use this to assess fit for current or future roles. Application information is accessible only to authorized administrators.
Privacy and confidentiality
We treat the information you share as confidential and limit access to team members who need it to respond to your request. Submissions made through this website are not made publicly accessible.
Access restrictions
Inquiries, referrals, and job applications are stored in a secured database with access restricted to authorized administrators of OlaSpruce Care Support Inc. Public visitors and non-administrator users cannot view, edit, or delete submissions.
Reasonable security safeguards
We take reasonable technical and organizational measures to protect the information submitted through our website. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention and deletion
We retain website submissions only as long as needed to respond to your request and meet record-keeping obligations. When information is no longer needed, we delete or de-identify it. You may request deletion of your personal information at any time by contacting us.
Third-party services
This website is hosted on a cloud platform that provides secure data storage, and we may use basic analytics to understand how visitors use the site. These providers have their own privacy practices, which we encourage you to review.
Cookies and analytics
This website may use basic cookies and analytics to improve the visitor experience. These tools do not identify you personally.
Your rights
You may request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information below, and we will respond in accordance with applicable privacy principles.
Children's privacy
This website is not directed to children, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us at info@olasprucecare.ca or +1 368 887 6555.